Open de España 2017: política de devoluciones

Con el Open ya cerca y sabiendo que, desgraciadamente, siempre va a haber jugadores que por una u otra razón tienen que retirarse del torneo, aquí os dejo nuestra política de devoluciones, basada como no en el Manual de Competición de la PDGA.

Event Policy

(revised 01/01/2016)

1. Players MUST email or phone their withdrawals to the Tournament Director only at the contact information posted for the tournament. Discussions with persons other than the Tournament Director, including other tournament staff, shall not be considered official.
2. Players who have paid MORE than a nominal waitlist fee of 10% or less of the Entry Fee to be on an event’s waitlist who do not get into the event, or officially request to withdraw from the waitlist prior to the event, will receive a 100% cash refund minus up to a 10% handling fee. Waitlist players who ONLY paid a nominal non-refundable waitlist fee of 10% or less of the event entry fee will not receive a refund.
3. Players who officially request to withdraw from an event prior to 30 days of the start of the event will receive a 100% cash refund minus up to a 10% handling fee.
4. Players who officially request to withdraw from an event at 15 to 30 days from the start of the event will receive a 100% cash refund minus up to a 10% handling fee ONLY if their spot in the tournament is filled through either the waitlist or a walkup entry (if offered). If the player’s spot is NOT filled, the TD has the choice to provide EITHER a 50% cash refund OR just the player’s pack the player would have received if they had attended (minus up to 10% of the player pack value to cover handling and shipping.) In the case of a player in a Pro division for an event without a Pro player pack worth at least 25% of the Entry Fee, the TD will provide the 50% cash refund.
5. Players who officially request to withdraw from an event at 14 or less days from the start of the event will receive a 100% cash refund minus up to a 10% handling fee ONLY if their spot in the tournament is filled through either the waitlist or a walkup entry (if offered.) If the player’s spot is NOT filled, the TD has the choice to provide EITHER a 25% cash refund OR just the player’s pack they would have received if they had attended (minus up to 10% of the player pack value to cover handling and shipping.) In the case of a player in a Pro division for an event without a Pro player pack worth at least 25% of the Entry Fee, the TD will provide the 25% cash refund.
6. Players who do NOT officially request to withdraw from a registered spot playing in the event and don’t play (aka a no-show), forfeit their entry fee and do NOT receive a refund or players pack. (This does NOT apply to a waitlist player, see 1.3.B above.)
7. Tournament Directors for Major, National Tour, and A-Tier events may petition the Tour Manager to change the timeline for items C, D, and E. If granted, the policy will need to be clearly published with all registration materials.

Note: It is highly recommended that high-capacity events do NOT include personalized items within their player packs due to the complexity this creates for withdrawals/refunds. Personalized items should only be offered as merchandise for purchase during registration for a separate non-refundable fee that is not part of the tournament entry fee.